I trust that you had a wonderful Fourth of July? Now that the celebrations are pretty much done, it’s time to get back focused and keep your eye on the prize. With that said, I’m currently in my kitchen baking cakes to fulfill some orders today.
I wanted to share a situation I experienced yesterday…….
I woke up at 5:30am to get ready for my 7:00am hair appointment. I arrived there at 6:48am and sat in the car until 7:00am. Meanwhile, while waiting in my car, I finished my tea and noticed that I did not see my stylist’s car in the parking lot where I was parked in front of the salon. Um, as I thought to myself, this is weird; she is usually here before me. I went in and waited until about 7:15. Then, I decided to call her to see if she was in route. When she answered the phone, I immediately was annoyed because apparently she was sleep and I had interrupted that sleep with my call. I calmly asked her if she was ok because of course, if she was sick, I would totally understand. She stated that she is ok and instantly remembered that she had not called me to reschedule my appointment because she did not have me down in the books. Now, I have had a standing appointment every other week for the last two years. So pardon my annoyance if I don’t understand how she can forget. After listening to her sincere apology, and she was very sincere, again, I was just annoyed and my hair is jacked up and needs rescuing, we rescheduled the appointment.
Now that I set the stage for my experience here goes the rest of the story…
So as I leave the salon, It’s now 7:30. I think to myself, everyone is sleep, and I’m already up and out, what can I do? Then it hits me. I can finally use my gift certificate that my son gave me for Christmas to the Spa. I pulled out the gift certificate to see what time they opened. They opened at 8:00. Now, my big disappointment of a morning is starting to mend itself into a wonderful afternoon or so I thought.
I arrived at the spa at 8:00 and go to the door and it was locked. What! No way! This can’t be happening. What am I going to do now? I went to my car and waited five minutes and the receptionist pulls up and opens the door. You better believe I was on her heels. I needed saving! I walk in and the ambience of the spa calmed my nerves and put me in a state of mind that was inviting and at peace. I asked to have a pedicure and was guided to a room to pick out my color. Five minutes later, the entire staff arrived and I was seated with cucumber and strawberry infused water and top notch service.
As I was having my feet pampered in lavender and lemon grass scented water and paraffin wax, I began to watch the other ladies that had arrived shortly after me for the same service. The young lady next to me was unhappy about everything the technician did. She had a yellow pad of paper and wrote notes on what she was doing. I summed it up that maybe she was one of those mystery shoppers who got paid for reporting on services at retail stores and restaurants.
After my pedicure was complete, I headed over to the manicure section. Yes, they convinced me to get a manicure as well, lol! As the technician was working on my nails, I suddenly heard this loud yelling behind me. There was this middle aged woman who had walked into the salon and asked for service and was directed to the area where there is hundreds of nail polish, to pick the color she wanted on her toe nails. This is the same area where I went to pick my color. She was yelling because she said the receptionist just left her there. At this time, everyone was looking at her and the employees of the salon rushed over to see what the problem was. The woman yelled again in a high baritone voice and stated that the receptionist told her to pick out a color and just left her there. At this time, I’m awestruck because I really don’t understand what else she wanted the receptionist to do. I mean this was my first time there and the receptionist stated the same thing to me as well and I uh, picked out my color and came back and sat down (which was not even a minute) until they were ready. So, why can’t this woman do the same? The technician who was the “chosen one” to complete her pedicure guided her to her seat. The water was already warmed and waiting for her. She proceeded to the seat. At this time, I’m watching her intently because for the life of me, I can’t understand why she created such a scene. So now I’m intrigued and begin to analyze her. Well it didn’t take long for my analysis to be complete, because when the technician asked her to look at the menu of services and let him know what type of pedicure she desired, she started her yelling tyrant again. This time, it was about paying an additional $20.00 for gel polish service versus regular polish. She is yelling about paying the $20.00 and that she is not going to pay that type of money. Well, in my opinion, you don’t have to pay it, choose something that fits your budget. Her actions are totally appalling! The manager went over to her and whatever the manager said, the baritone based woman was quiet for the remainder of my stay and the last glance I had of her before leaving, she was drinking lemonade and looking around at everyone else.
Moral of my story – Some people are so miserable inside and don’t know how to reach out for help that all they know to do is to lash out at others. Please don’t be like the baritone based woman I experienced. If you have a problem, there is no need to create a scene. Ask for the manager and work it out with the manager.
I hope you have a relaxing Sunday. Live. Laugh. Love